In an ideal situation, every customer who buys a product through your online store would be happy with their purchase, and you wouldn’t have to worry about arranging for returns. Unfortunately, it doesn’t matter how good your products or customer service are. Eventually, someone will be dissatisfied, and you’ll need good return policies in place [...]

When starting up a new eCommerce business, one of the most difficult and confusing aspects is establishing domestic shipping costs. This is a substantial overhead expense that typically gets passed onto the consumer but has become a common sales marketing tool by offering free shipping. Before automatically using shippers such as UPS and FedEx, small [...]

Small businesses and entrepreneurs are always looking for new and creative ways to grow their brand recognition to gain and retain customers. And there’s one incentive that never fails: free stuff. Enter the swag bag. For those unfamiliar, a swag bag is a goodie bag loaded with free promotional items or samples. Businesses or sponsors [...]

Nearly 80 percent of consumers have decided not to complete a transaction or make an intended purchase because of a “poor service experience.” So if you have an online component to your business — website, email and/or social media — you need a way to ensure effective online customer service. We live in an online [...]